Water Meter Repair Information

Font Size: + -

Print

FAQs

What do I do if I receive a water meter repair notice on my door?

When a water meter needs repaired we will let you know that by hanging a notice on the door of the residence or business. A time needs to be scheduled so that we can come to the location to do the repair. To schedule that time please fill out the scheduling form here or email us at watermeter@westerville.org indicating what date and window of time you would be available for your appointment. By doing so it will bring up a form that you can fill-in and once completed it will come to us at the Water Division. Or you can call us at (614) 901-6770 between the hours of 7:30 a.m. and 3:30 p.m. to schedule the appointment. In any case we will schedule an exact time for your appointment.
Why did I receive a water meter repair notice?

You received a repair notice because a recent reading of your water meter indicated that it is not working properly and we need to repair it. Water meters are located inside the residence/business. In order for us to be able to service and repair your water meter we need to schedule a time to be able to enter your residence/business. Appointment times are available Monday through Friday from 8:00 a.m. to 3:00 p.m.

To schedule your appointment you can go to the following site www.westerville.org/waternotice and fill out the form, or you can email us at watermeter@westerville.org or you can call us at (614) 901-6770 Monday through Friday between the hours of 7:30 a.m. and 3:30 p.m.
What times are available for the repair to take place?

Appointments may be scheduled between 8 a.m. and 3 p.m. Monday through Friday.
Do I need to be home at my residence or business when the repair takes place?

Yes, the water meter is inside the home or business, an adult needs to be there when the repair takes place. It takes approximately 1 hour (or less) for the repair to be completed.
Can I schedule my repair for an exact time?

Yes, appointments can be made for exact times.

They can take place from 8 a.m. - 3 p.m. Monday through Friday as the schedule permits. It takes approximately 1 hour (or less) for the repair to be completed.
What happens if I ignore the water meter repair notice?

If you do not contact us back to schedule a time to get your water meter repaired we will leave another notice at your residence or business. Failure to schedule an appointment with us can result in receiving a Notice of Termination. For more detailed information see City Ordinance 931.13 - Access To Water Metering Systems.
How do I prepare for my appointment?

Prior to your scheduled appointment time please make sure we have full access to your water meter. We need at least 3 feet of cleared space surrounding your water meter in order for us to be able to service it. Please make sure your pets are corralled in order for us to be able to effectively complete the repair as quickly as possible.
Regarding your water metering system, what is the City’s responsibility and what is the customer responsible for?

The City is responsible for the outside curb stop and water metering components. The customer is responsible for all other plumbing including the incoming line from the curb stop to the meter, the shut off valve prior to the meter, and the piping after the meter. All associated plumbing should be maintained in good working order.

*Owner is solely responsible for an operational shut off valve.
Is there a charge for the repair?

Generally there is no charge. However, damaged meters, missing meters, components and sewer deduct meters are the financial responsibility of the owner
I thought the water meter was on the outside of the house or business, why do you need to go in my basement?

The metering system consists of a water meter, low voltage wire and a transmitter. The transmitter or (ERT) is oftentimes located on the outside of the house or business, the water meter is generally inside the house or business.
Will my water bill change due to the repair?

The new meters are tested for accuracy prior to installation and your bill will be accurately reflected after the repair. This may or may not result in a change in your water bill. For additional information about your bill please contact our Utility Billing Department.

More »